Communication
The primary channel of official communication from JPCTrade is sent through email directly from addresses registered under the
@jpctrade.com domain. Any alternative way of communication such as phone calls, SMS messages, text messages, or emails from personal accounts between JPCTrade personal, chat, mobile phone application's text or voice systems and so on, are not considered to be official channels of communication and can not be used for claims against JPC Trade and JPCTrade Employees. It is the responsibility of customers to verify that they are interacting with genuine representatives of JPCTrade and its enterprises, and JPCTrade cannot accept claims which are substantiated on communication records provided outside of those verifiably sent from JPCTrade sources.
Furthermore, JPC Trade is not responsible for failures in Email based communication due to network problems or service provider's difficulties from the Customer side or from JPC Trade side.
Customers should check their EMAIL at all times and make sure to reply as fast as possible to JPCTrade communiques. Late replies or lack thereof may cause miscommunication for which JPC Trade is not to be made liable.
Each Customer has a main sales person in charge of their account. In case of any request, claim or emergency, Customer should first contact
support@jpctrade.com. If there is no reply, then Customer should get in contact with the sales person in charge of the account. If the sales person in charge is not available either, Customer should then email
sales@jpctrade.com in order for other sales personnel available or management to attend to the urgent matter. If Customer is shipping to a destination where we have a Branch, the Customer may also contact the Branch directly in case there is no reply from support@jpctrade.com or in case of emergency.
JPC Trade is not to be held responsible for failure in the network or service provider difficulties that may cause our Website to be unavailable for a certain period of time until the difficulties or failure are fixed. JPC Trade will update the WEBSITE at intervals without previous notice in order to improve our services.
Deposit
In order to participate in UNIT auctions or to order a stock purchase, it is necessary to have an adequate amount of DEPOSIT in the CUSTOMER account. The minimum DEPOSIT amount with JPCTrade is 100,000 JPY and this increases with the amount of intended BID or type of UNIT. Specific guidelines on this are available at
https://www.jpctrade.com/auction_terms.php. Please contact JPC Trade in case of questions or concerns regarding terms or policy in submitting the correct deposit amount.
By placing Bids in the JPC Trade Live Auction, you are hereby agreeing to the financial purchase of the vehicle at or below the specified placed Bid Amount. This is the CUSTOMER responsibility and J PC Trade will hold the customer responsible for any fees incurred pending the result of the bidding at Auction.
JPC Trade reserves the right to reject, decline, or otherwise cancel a Customer Bid unilaterally in case it finds that the Deposit is not enough to place a particular Bid.
If Customer's Deposit is found insufficient for any reason, automatically the JPCTrade system will not allow the Customer to Bid. This condition is non-negotiable and is a basic rule of all Transactions conducted with JPC Trade and affiliates. No TT copy, no website screenshot or any other digital/physical document is considered valid to confirm a Deposit. Only when the money has arrived in the JPCTrade bank account and it is uploaded to the Customer account is it to be counted as a Deposit. If there is no Deposit present in the Customer account details on our Website, this means there is no Deposit yet validated by JPCTrade and transactions cannot take place.
DEPOSIT can be refunded at all times with JPCTrade retaining necessary juridistriction for the final refunded amount. However if CUSTOMER has already placed BID(s) which still have not ended, or have already won or purchased wholesale a UNIT, has a due BALANCE, has a pending situation regarding payment and/or certain other specific topic that JPC Trade may see as related, JPC Trade reserves the right to keep this DEPOSIT until the situation is resolved. In case of cancellation of Sale for any means, JPCTrade reserves the right to RETAIN this DEPOSIT.
DEPOSIT allows you to have your account free of advertising, can see all pictures and place and lot number visible, but if there is no BALANCE activity in a period of 2 months, your account will be set as "inactive" which will show again advertisement, only the front picture and no place and lot visible.
Payment and Refund with Electronic Payment Services
When we receive payment from customers through Paypal, Wise, or other electronic money transferring services in other International currencies like USD, EUR, GBP, CAN, NZD, AUD, etc. the service will immediately exchange those currencies into JPY due to a potential risk for exchange loss. If a customer wishes to refund through Paypal or another such service in the currency later on, the company does not have any balance in such currencies at that time. Company has to exchange the JPY amount on the customer balance into the customer's currency. In this case the exchange loss will happen on the customer side depending on the exchange rate. Any late balance that is accrued by the customer past the alloted Due Date period will be the responsibility of the customer to pay in addition to any late fees or interest balance that are incurred.
Due Balance, Payment and Late Payment
BALANCE is expected to be paid in full as quickly as possible by the CUSTOMER.
BALANCE for a particular INVOICE is to be paid in full within 72 hours of the issued date of the INVOICE. Any time later than 72 hours is to be considered a late payment. This article does not apply in case of Letter of Credit (L/C), please refer to 5.13.
No TT copy, no screenshot or any other document is proof of payment. Only when actual money has arrived to JPC Trade bank account and it is reflected in CUSTOMER account in JPC Trade WEBSITE is it to be considered as received. This is not negotiable and is a basic rule to do TRANSACTIONS with JPC Trade. Late Payment may involve extra charges or penalties. JPC Trade is free to issue extra INVOICES to request payment of these charges or penalties.
Late payment for a prolonged period of time can be the cause of unilateral CANCELATION by JPC Trade with penalties for CUSTOMER.
JPC Trade will follow legal actions inside or outside the TERRITORY in case of prolonged due BALANCE.
Paypal money transfers may be stopped, delayed or canceled unilaterally by Paypal. All fees charged by Paypal will be paid by the CUSTOMER. In case of Paypal transfers, CUSTOMER must inform JPC Trade by EMAIL that a transfer was made. JPC Trade will confirm Paypal transfers only during accountancy working hours and may take some time to update depending on accountancy workload.
Moneygram money transfers may be stopped, delayed or canceled unilaterally by Moneygram. All fees charged by Moneygram will be paid by the CUSTOMER. In case of Moneygram transfers, CUSTOMER must inform JPC Trade by EMAIL that a transfer was made and inform of the name in full and secret transfer code in order for JPC Trade to apply to receive this transfer. Moneygram transfers may take 24 or more working hours to be confirmed by JPC Trade.COM
Bank Telegraphic Transfers (TT) may be stopped, delayed or canceled unilaterally by your bank or by the intermediary bank. All fees charged by your bank and by the intermediary bank will be paid by the CUSTOMER. In case of TT transfers, CUSTOMER must inform JPC Trade by EMAIL that a transfer was made. CUSTOMER must inform of the name of the account transferring the money, as well as the exact amount transferred. It is recommended for CUSTOMER to EMAIL a scanned copy of the TT transfer voucher or receipt.
JPC Trade only recognizes transfers made to its official Paypal addresses, Moneygram accounts or Bank accounts, all of them mentioned on the JPC Trade WEBSITE. Any transfer made to any non-official Paypal address, Moneygram account or Bank account will not be recognized by JPC Trade.
Delayed payment (or delayed issue of an L/C) causes extra costs and yard parking fees. JPC Trade will charge these extra yard parking fees to the CUSTOMER. JPC Trade will inform CUSTOMER by EMAIL and other methods of the delayed payment. If after a prolonged period of time there was no payment, JPC Trade can decide to get rid of the unit or proceed to re-sell it as its own.
In the case in which a Letter of Credit (L/C) is used for payment, CUSTOMER is requested to provide full details to make a Proforma Invoice on the same day the unit was purchased or in a period no longer than 24 hours. JPC Trade will issue a Proforma Invoice and email it to CUSTOMER. CUSTOMER is expected to open a Letter of Credit (L/C) as soon as possible, in a period no longer than 1 week from the date the Proforma Invoice was issued. JPC Trade may reject or issue extra charges in case the Letter of Credit terms are different to the ones mentioned in the Proforma Invoice. If there is any discrepancy to be paid due to any difference in the terms or mistake at the CUSTOMER bank, this discrepancy fee will be deducted from the Letter of Credit amount at the time of arrival. The unit is not considered paid until the actual amount of money is transferred to JPC Trade account from the applicant bank.
Bidding, Negotiation, Result
The only official way to BID with JPC Trade is to bid directly from CUSTOMER account page "Bid" section. Any other way of bidding such as phone calls, sms, text, personal emails to JPC Trade personnel, chat, mobile phone application's text or voice systems and so on, are not official methods to BID and can not be used for claims to JPC Trade.
JPC Trade personnel may try to assist CUSTOMER to place bids or late bids by non-official methods such as phone calls, sms, text, and personal emails to JPC Trade personal, chat, mobile phone application's text or voice systems and so on. JPC Trade will try its best to successfully place these BIDs, but it is not responsible for any mistake or misunderstanding. In these non-official methods, JPC Trade is not responsible if the BID wasn't able to be placed in time. In these cases JPC Trade expects the CUSTOMER to be checking online and to contact JPC Trade immediately if there is any mistake or misunderstanding. JPC Trade is free to reject any of these non-official methods of bidding at any time.
JPC Trade will receive CUSTOMER maximum offer for a UNIT and BID on CUSTOMER behalf directly at the Auction House bidding system. JPC Trade is not responsible in case of a failure at the Auction House bidding system, a failure with the network or failure due to any event of force majeure.
JPC Trade will update results of the bidding to CUSTOMER account as fast as possible. Depending on JPC Trade capabilities or special situations, results and updates on results may take some time to show on CUSTOMER page. These delays on result updates may take up to several hours after the auction is finished. In some cases it may take until the next working day.
If CUSTOMER is not sure about the result of a particular BID, CUSTOMER should immediately contact JPC Trade to confirm the result status. If result shows "Sold" it means UNIT was won by a different bidder. "Unsold" means that the seller decided that the maximum offered amount was not enough and didn't accept to sell. "Won" means CUSTOMER has successfully won the auction of that particular UNIT. These results may change or be updated later by JPC Trade. Refer to article 6.4.
CUSTOMER can request to JPC Trade to apply to negotiation for UNITs that ended "Unsold". Depending on the time of the application the UNIT could be sold already.Once applied to negotiation, the application can not be canceled. CUSTOMER must have this in mind at the time of applying.
JPC Trade can decide to automatically negotiate some UNITs which were unsold under the CUSTOMER maximum BID offer. However, JPC Trade also may not negotiate automatically for unsold UNITs depending on its capacity on a given day or depending on how the BIDs grouping is arranged.
Negotiation results may take a long time depending on the Auction House and the seller. Sometimes depending on the seller decision, the seller may not accept the negotiation application or reject it. In the case of negotiation for stock one-price, other stock and unsold UNITs, there are some extra costs during this process. These costs are taken into account at the time JPC Trade receives an offer from the seller and can affect the price provided to the CUSTOMER. CUSTOMER should think of the BID amount taking these and all other topics into consideration.
Once a BID remaining time shows "End", the BID can not be changed. For any requested change after remaining time shows "End", JPC Trade will try its best, but can not be held responsible for it. Also, once remaining time shows "End", BID can not be canceled. JPC Trade can make its best effort to cancel, but can not be responsible.
CUSTOMER must check their bidding list at all times. CUSTOMER must check for updates in the bidding list during the bidding day and also to confirm any other update on the day after the auction. JPC Trade will always try its best to keep this bidding list updated but also requires the CUSTOMER cooperation to keep vigilance of its own results list.
If more than one CUSTOMER is bidding for the same UNIT at JPC Trade, JPC Trade will only place a BID for the highest BID (highest budget CUSTOMER). A message alerting of this situation ( "Important" ) will automatically show on the lower budget CUSTOMER's bidding list. In some cases, due to the highest budget CUSTOMER grouping arrangement or sudden cancellation of the BID by this highest budget CUSTOMER, other CUSTOMER with a lower budget may end up winning the UNIT. CUSTOMER should be aware of this situation and make sure to inform JPC Trade if they wish to cancel a BID in order to avoid this situation.
Depending on the auction house, it may or may not be possible to place the exact BID as the one the CUSTOMER entered as the maximum BID on the WEBSITE. Therefore, JPC Trade will do its best to not BID over the maximum BID amount. Nevertheless, JPC Trade may overbid up to 20,000 JPY in some cases in order not to lose the auction or due to auction house rules or bidding conditions which makes it impossible to avoid overbidding. CUSTOMER agrees to accept overbid of up to 20,000 JPY. This is non-negotiable and CUSTOMER should be aware at the time of placing a BID.
If there is any point on the inspection sheet which the CUSTOMER has doubts or questions about, CUSTOMER should contact JPC Trade before placing a BID. JPC Trade is not responsible for mistakes or misunderstandings made by CUSTOMER upon reading a UNIT inspection sheet.
In the case that JPC Trade purchases more cars than the CUSTOMER specified in a group, it is agreed that the CUSTOMER will take the first car purchased and JPC Trade will take the subsequent cars purchased.
Our system provides the "first registration in Japan" year which is the same as indicated in the Export Certificate of the UNIT. There is no information in the WEBSITE regarding exact manufactured year or month of a UNIT. We provide an online reference system, but in order to make fully sure of an exact manufactured year, CUSTOMER should contact directly the sales department for confirmation.
JPC Trade does not provide originals or copies of any private document from its service and product providers. This makes reference to auction house's invoices, transportation company's invoices, shipping company's invoices, and so on.
Shipping, BL and other documentation
Only UNITs with the export certificate ready and full payment completed can be booked for shipping. If export certificate is not ready and/or full payment is not completed, JPC Trade will not confirm booking for that UNIT. This is not negotiable and a basic condition for TRANSACTIONs with JPC Trade.
JPC Trade will send a BL (Bill of Lading) and EC (Export Certificate) to the CUSTOMER directly by express mail. JPC Trade is responsible to send these documents before the vessel arrival, but depending on certain conditions such as holidays, shipping company delays, an event of force majeure and so on, sometimes documents may arrive after the vessel arrival. CUSTOMER is to keep track of this on the CUSTOMER page and contact JPC Trade in case of any potential delay. In the case of Letter of Credit (L/C) all documentation will be sent directly to the applicant bank. Only EC will be sent separately.
JPC Trade is not responsible in case the company transporting this original documentation loses the documents or if there is any delay with them. JPC Trade will help as much as possible in these situations, but it is not to be held responsible.
JPC Trade can assist to get insurance for UNITs, but it is not to be responsible for any damage or theft of any kind of any UNIT. JPC Trade can provide, at request, a list of the insurance company coverage information. Any claim regarding insurance should be made directly to the insurance company
CUSTOMER is responsible for requesting the application of a UNIT's insurance. A type "full cover" and C type "from port to port". Application date is very important, JPC Trade recommends customers to request insurance application from the date of purchase. Insurance can not be applied for after damage has occurred. In the case of Letter of Credit (L/C), the insurance will be applied by JPC Trade only when the original Letter of Credit (L/C) has arrived to JPC Trade. Coverage starts on the date of application.
Insurance Certificate and INVOICE will be available online at the CUSTOMER's account for download and CUSTOMER is responsible to keep track of it. In the case in which payment method is Letter of Credit (L/C), booking will be arranged upon arrival of the original Letter of Credit to JPC Trade.
Shipping Policy Statement
At JPCTrade, we strive to provide our customers with exceptional service and support throughout the purchase process. However, it's important for our valued customers to understand that JPCTrade does not own, operate, or affiliate with any shipping companies. As such, we are not in a position to dictate or influence the regulations, pricing, or scheduling of shipping services.
The terms of shipping, including but not limited to the costs incurred and the timelines for delivery, are determined solely by the shipping companies based on their policies, operational capabilities, and logistical considerations. These aspects are outside our control and may be subject to change without prior notice.
We kindly ask our customers to be aware that any modifications to the shipping terms, including adjustments in freight prices or changes in delivery schedules, will be the responsibility of the customer. JPCTrade remains committed to facilitating a smooth transaction process, but we encourage our clients to plan accordingly, taking into consideration the potential for variability in shipping terms and associated expenses.
We appreciate your understanding and cooperation in this matter. Our team is always here to assist with your purchase needs and to help navigate the shipping process as effectively as possible."
Representation and general responsibilities
JPC Trade doesn't accept cancellations. There are some special situations where we can accept cancellation requests or unilaterally cancel a UNIT.
If a UNIT hasn't been paid in full for a prolonged period of time, JPC Trade can unilaterally cancel the UNIT. JPC Trade will keep the DEPOSIT on that UNIT and/or any other DEPOSIT or paid car on the Japan side for the same account; and any other payment made on that UNIT. JPC Trade will calculate the loss on the canceled UNIT and use these previous mentioned assets to pay for this loss. JPC Trade will contact the CUSTOMER before this procedure looking for a resolution with the CUSTOMER, but if there is no successful resolution or CUSTOMER does not reply by EMAIL, JPC Trade is free to proceed to unilaterally cancel the UNIT.
"If the CUSTOMER can not pay or refuses to pay for the UNIT due to an unexpected situation such as change of regulation, alterations of shipping rates, financial catastrophe or other personal matters, JPC Trade may accept cancellation of a UNIT. The fees for canceling a UNIT and other costs will be determined by JPC Trade and issued to the Customer."
If the CUSTOMER noticed that they won a car that they didn't want, and noticed it just after the auction finished, cancellation on the same day for a won car in the auctions is possible in some cases. This is possible only if requested within a few minutes after the end of the auction. Fees will be established by JPC Trade. Time depends on the auction house rules and if too late there is no way to cancel at the auction house and the UNIT is won by CUSTOMER. The CUSTOMER then has to request cancellation by resell at the auction house or any other method that JPC Trade may advise.
Vehicle's condition
JPC Trade is not responsible for the car condition. JPC Trade only can provide a translation of the inspection sheet from the auction house, translation of the car condition as mentioned by the dealer or seller and/or translation of the full description of the second inspection requested at the auction house.
JPC Trade provides pictures and inspection sheets of UNITs when available. Sometimes due to Auction house or dealerships convenience, JPC Trade can not get this information and can not provide it to the CUSTOMER. If CUSTOMER can not find this information in JPC Trade WEBSITE, or sees any mistake or potential mistake in the data provided at JPC Trade WEBSITE, CUSTOMER should contact JPC Trade immediately in order for JPC Trade to check and update the UNIT information.
CUSTOMER should not BID on any unit if any doubt or not sure of the car condition. CUSTOMER is fully responsible for having checked the car condition before placing a BID on any UNIT. Only after making sure the received information is enough for the CUSTOMER to take the responsibility of bidding, CUSTOMER is expected to be ready to place a BID at JPC Trade WEBSITE.
JPC Trade is only responsible for the information mentioned in the remarks at JPC Trade WEBSITE, including the translation of the inspection sheet written in the CUSTOMER account. Any information provided by any other way of communication such as phone calls, sms, text, personal emails to JPC Trade personal, chat, mobile phone application's text or voice systems and so on, are not official channels of communication and can not be used for claims to JPC Trade.
CUSTOMER is fully responsible to check car condition requirements at the port of destination, as well as the law involving importing a UNIT at the country of destination. JPC Trade is not responsible for the importing process or for checking if the UNIT complies with the import regulations at the destination. JPC Trade is not responsible for any change in the import destination regulation.
UNITs real manufactured year should be checked by CUSTOMER. JPC Trade can assist with the search but ultimately CUSTOMER is responsible for the final decision of whether to place the BID or not. JPC Trade is not responsible if the UNIT stops working or suddenly has a failure. JPC Trade is not responsible also if the UNIT fails to pass any export regulation established by the TERRITORY customs agency such as radiation limits or others.
JPC Trade can arrange a unit to be repaired in order to be able to be exported, but all extra costs involving this procedure are to be charged to CUSTOMER in full.
Auction Sheet Translation
JPC Trade this auction sheet to the best of its ability as an extra service to the purchaser. JPC recognizes that many of its competitors do not offer this bonus service. However as JPC nor its staff are registered translators, JPC and its staff accepts no liability for any claim due to human error in translation, no translation due to poor auction sheet handwriting or mistranslation.
Individual Contract
In the event that there is a conflict between the terms of an Individual Contract and the terms of this Agreement, the terms of the Individual Contract shall prevail.
Branches
A BRANCH's CUSTOMER agrees to the same Terms and Conditions of Use mentioned in this document. Nevertheless, special extra conditions and/or special terms which offer wider protection to the CUSTOMER and which involve direct responsibility of the BRANCH is to be explained by the BRANCH in a separate document.
Copyright
All content included in or made available through JPC Trade, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations is the property of JPC Trade or its content suppliers and protected by TERRITORY and international copyright laws
Governing Law
All disputes, claims and/or other matters regarding TRANSACTIONs are to be ruled by Japanese Law and only under the Tokyo City Court
Terms and Conditions Updates
It is CUSTOMERS responsibility to periodically check JPC Trade WEBSITE for amendments to this Terms and Conditions of Use.
JPC Trade will post on its WEBSITE every time there is an amendment on this Terms and Conditions of Use.
Certain exceptions may apply to TRANSACTIONS which are already in progress at the time of making a change to this Terms and Conditions of Use.
